Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All orders, domestic and international, are shipped F.O.B. shipping point.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Orders that are in stock and going out via USPS must be received before 12:00PM Pacific Time in order to go out the same day.

Orders that are in stock and going out via UPS must be received before 2:00PM Pacific Time in order to go out the same day.  

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Tax

We charge all applicable state and local sales tax to orders shipped or delivered within the state of Washington.

If you are a tax-exempt organization, we are happy to set up your account so that you are not charged sales tax on eligible purchases. Simply email, fax or mail us a copy of your Washington tax exempt form or reseller permit, and we will set you up.

Returns Policy

All returns other than for defective materials or workmanship must be made within 30 days of purchase and accompanied by a PNTA invoice or receipt.

We sell only new equipment (not used); merchandise must be in new condition showing no sign of wear and be in the original packaging. Some items may be non-returnable solely at our discretion.

No returns will be accepted without a Return Merchandise Authorization Number (RMA#) from our counter sales department. Call (206) 622-7850.

When requesting an RMA#, please furnish the invoice or receipt number and date. All returned merchandise is subject to a 20% re-stocking fee. Special order or non-stocked items may be subject to additional fees. Exchanging for another item is acceptable on items stocked at PNTA, and exchanging reduces the re-stocking fee to 10%. No returns or exchanges will be accepted on make-up, cut goods or custom manufactured items. Refunds for merchandise purchased by credit card or PayPal will be issued by the same method of payment, minus re-stocking fee, within 10 days of return. All freight charges on returns must be prepaid. Freight charges on the original shipment will not be refunded.

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