REGISTRATION: To place an order in our online store, you must register to create an account. We maintain your contact information and order history on our servers to streamline and enhance your subsequent orders and to contact you in regards to an order if necessary. To facilitate returns, exchanges and corrections, we retain any credit card information you might provide on our servers for 30 days only.
PRICES: Prices shown are subject to change. We encourage our customers to request quantity discounts. If a quantity discount does not appear for the items you want feel free to call sales at (206) 622-7850.
In some instances, prices may vary between our online store and our Seattle retail store. The online pricing will typically be the lower of the two due to fewer administrative costs and applies only to orders placed online and shipped to the customer.
SHIPPING CHARGES: Unless otherwise requested during the checkout process, all orders in the continental US will be shipped regular UPS or ground freight with all charges prepaid. Shipping charges will be displayed during checkout. Orders are processed for shipping within 2 business days.
HAZARDOUS ITEMS: Due to regulations and safety challenges, we do not ship hazardous materials. However, hazardous materials may be purchased and picked up at our retail store in Seattle. For its location and driving directions or to call for details, please see our contact page.
LIABILITY: The customer is responsible for obtaining proper training and/or instruction for products purchased from PNTA. We will not be responsible for any damages or liability from the improper use of any products purchased from PNTA.
SECURITY: Our online store utilizes a variety of leading-edge technologies to minimize fraudulent orders, including the use of SSL (Secure Sockets Layer), to protect financial information from compromise during transmission. However, due to the possibility of fraudulent online orders from sources that are not legitimate, for both your protection and ours, we may contact you to confirm the legitimacy of any order that has been placed.
METHOD OF PAYMENT: Our online store accepts VISA, Mastercard, Discover, American Express, PayPal, and Purchase Orders from customers with previously establish credit accounts.
GENERAL INFORMATION: Data and specifications in the online store are for the convenience of the user, and every effort has been made to avoid errors. However, PNTA does not take any responsibility for any errors or omissions. Manufacturer's spec sheets and MSDS sheets are available for most products upon request.
As required by State law, Washington customers will be charged sales tax based on the state's tax table for the delivery location provided by the customer.
GUARANTEE: Our products are sold with manufacturers' warranties. Any defects in material or workmanship will be promptly rectified, provided claims are made and defective parts are return shipped within 10 days of receipt of goods for our timely examination. Other than assisting with shipping damage claims (see Shipping Damage Claims below), no additional warranties, expressed or implied, are provided by PNTA.
INSTRUCTIONS FOR RETURNS: All returns other than for defective materials or workmanship must be made within 30 days of purchase and accompanied by a PNTA invoice or receipt. We sell only new equipment (not used); merchandise must be in new condition showing no sign of wear and be in the original packaging. Some items may be non-returnable solely at our discretion.
RETURN MERCHANDISE AUTHORIZATION: No returns will be accepted without a Return Merchandise Authorization Number (RMA#) from our counter sales department. Call (206) 622-7850. When requesting an RMA#, please furnish the invoice or receipt number and date. All returned merchandise is subject to a 20% re-stocking fee. Special order or non-stocked items may be subject to additional fees. Exchanging for another item is acceptable on items stocked at PNTA, and exchanging reduces the re-stocking fee to 10%. No returns or exchanges will be accepted on make-up, cut goods or custom manufactured items. Refunds for merchandise purchased by credit card or PayPal will be issued by the same method of payment, minus re-stocking fee, within 10 days of return. All freight charges on returns must be prepaid. Freight charges on the original shipment will not be refunded.
SHIPPING DAMAGE CLAIMS: All claims for shipping damage must be filed by the recipient with the carrier within three days. All merchandise is carefully packaged for shipment, and PNTA assumes no responsibility for delay, breakage, or damage after having made delivery in good order to a common carrier.
INDEPENDENT LABORATORY TESTING APPROVAL: All products tested by independent laboratories are so noted in the specifications. Please call or write for specific "listing" or "approval" information.
To the extent you have in any manner violated or threatened to violate PNTA's intellectual property rights, PNTA and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of Washington, and you consent to exclusive jurisdiction and venue in such courts.
Any other disputes will be resolved as follows:
If a dispute arises under this agreement, we agree to first try to resolve it with the help of an arbitrator from the Washington Arbitration and Mediation Service in Seattle, Washington. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.
If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Seattle, Washington, under the rules of the American Arbitration Association. Any judgment rendered by the arbitration may be entered in any court with proper jurisdiction.
We invite you to contact us by the following means if you have questions about these policies:
2414 SW Andover Street C100
Seattle, WA 98106
(800) 622-7850 Toll Free
(206) 622-7850 Seattle Area