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At-PNTA Equipment Repair Request Form

"Bring It In or Ship It - We'll Fix It"


Contact Information: How to reach you regarding this request.

Primary Contact Name: *
 
Primary Contact Phone: *
 
Email: *
 
Best time of day to reach you:
 
Company/Venue:
 

Equipment and Issue Description: Please provide as much information as possible to explain the issue. The more we can focus on fixing your gear versus figuring out what is wrong with it, the lower the repair charge.

Equipment Description:
 
Equipment Model & Serial Number:
 
Quantity:
 
Are you seeking repair under mfg's warranty?
 No (bill me) 
 Yes (please call first for authorization: 800-622-7850) 
 
You will be invoiced or charged as soon as the service or repair is complete; if return shipping is requested on the form(s), shipping cost will be added.
If the issue is electrical failure or danger, check all that apply:
 Was dropped 
 Had fluid spilled on it 
 Just stopped working 
 Made a bad noise 
 Gave someone a shock 
 Created sparks 
 Emitted a strange smell 
 Blowing fuses 
 Some channels/functions not working 
 Switches/knobs/outlets(outputs)/inputs not working 
 Works but overheats 
 Overheats 
 Works for a while, then stops 
 Other 
 
Please further explain your selection(s) below.
Further explanation of electrical problem:
 
If the issue is mechanical failure or danger, please check all that apply:
 Internal mechanism not working 
 Hinge(s) broken 
 Handle(s) broken 
 Foot(feet) broken 
 Other 
 
Further explain your selection(s) below.
Further explanation of mechanical problem:
 
If it needs modifications, select all items that apply:
 Add or decrease switches 
 Add or decrease knobs 
 Add or decrease outlets/outputs 
 Add or decrease inputs 
 Other 
 
Further explain your selection(s) below.
Further explanation of modifications needed:
 
If there are any other issues we should be aware of, please add them here:
 
Want rush service? (Our current non-rush turn-around time is approximately 1 to 2 weeks after receipt, subject to parts availability.)
 Yes, please rush. I understand that a $50 rush fee will be added to the service/repair fees. 
 
 
When work is complete, return to me via (return shipping charges, if any, will be added to your invoice):
 Ground 
 2nd Day 
 Overnight 
 Call me for pickup 
 

Payment Information:

Payment Method:
 On Account (please provide PO # below) 
 Credit Card (please call me for cc info; I understand you cannot start work without payment info on file)) 
 
PO Number:
 

By submitting this request form, you are indicating acceptance of all provisions incorporated into the above and the following Terms and Conditions:

Equipment Service and Repair - Terms and Conditions

Factory & Manufacturers Warranties:

Customer understands that PNTA Service Technicians are trained by a number of International manufacturers to install, commission, operate, diagnose and repair equipment in our area of expertise. However, Customer retains full responsibility to notify PNTA if equipment is under warranty and provide proof of purchase (required by Manufacturer) as technicians who perform services without manufacturer authorization on said equipment can render any warranty void.

Fees & Charges:

PNTA reserves the right to charge for its labor at various rates according to the complexity of the project and source of the equipment repair. Equipment purchased through PNTA, as evidenced by your receipt, may qualify for reduced hourly labor charges.

Estimates:

A PNTA Service Technician will examine equipment submitted for repair and, if requested, will provide a written estimate or "range" of labor and replacement parts costs prior to proceeding with repair. Details of estimates will be communicated by email and your reply by return email or fax will be deemed as acceptance of both the estimate and these terms and conditions. Once you have accepted the estimated cost of repair, you will be notified if unforeseen complications warrant additional costs.

In the event you decide NOT to proceed with an estimated repair, you will be charged for the Service Technician's time plus a) if you want the equipment returned, you will be charged for repackaging for shipment and shipping charges, or b) if you abandon the equipment or direct us to dispose of it, you will be charged the actual disposal fee incurred by PNTA. Any equipment is deemed "abandoned" if it is not picked up within 30 days.

Payment & Collection of Repaired Equipment:

PNTA will invoice you upon completion of the repair. If you do not have a PNTA Credit Account, your credit card will be charged for the cost of repairs. A PNTA representative will contact you to notify you that your equipment is ready for pick-up, at which point you may elect to have the equipment shipped to you at your cost. Any equipment that is not collected within 14 days will be shipped to your billing address at your risk and expense. In the event where we have no address for you and we have made unsuccessful attempts to contact you, we will, after 1 calendar month of completion of the repair, consider the equipment abandoned and dispose of it at our discretion.

The Work:

PNTA will repair or replace defective or failed parts with new parts or components when available. Refurbished parts or custom-built parts may be used when the equipment is no longer manufactured or new parts are unavailable. If such repair or parts replacement is needed because of equipment malfunction or failure, PNTA will not extend its service to additionally alter the appearance, cosmetic, decorative or structural aspects, including framing unless you specifically request such service.In time, all equipment reaches a point when it is no longer economical to repair, or may be considered too dangerous to operate under normal conditions; wherever practical, we will notify you of our findings and generally recommend appropriate disposal. It is our policy to remove the electrical plug on any unsafe equipment.

Guarantee:

PNTA Service Technicians guarantee their workmanship for 30 days after completion of the repair. PNTA specifically disclaims all warranties, express or implied, including - without limitation - the warranties of merchantability or fitness for a particular purpose. In no event will PNTA be liable for any special, indirect, incidental, or consequential damages even if we have advised of the possibility of such damages.

The Customer shall bear the cost of all shipping charges related to repair or service equipment, although we will attempt to minimize said shipping costs.

Insurance:

Only while on PNTA property is your unrepaired equipment insured against loss by PNTA. The equipment returns to your responsibility upon pickup or shipment from our facility.

Payment:

Customer agrees to pay for PNTA Technical Services at the time the repair or service is completed. PNTA offers Account terms (Net 30) on pre-approval of credit and we will happily charge to your account, subject to your authorization and provided the account is in good standing.